Refund and Return

At LUSCIOUS, we are committed to providing the freshest fish, chicken, and mutton. If you are not satisfied with your order, we’re here to help.

1. Freshness Guarantee

We deliver only fresh, hygienically cleaned, and quality-checked products. If you receive an item that is spoiled, damaged, or incorrect, you may request a return or refund.

2. Eligibility for Return / Replacement

A return or replacement is accepted only if:

• The product is damaged, spoiled, incorrect, or not as described

• You notify us within 1 hour of delivery

• The product is untouched and in the same condition as delivered

• Photos or videos are provided as proof

Note: Due to the perishable nature of fish, chicken, and mutton, we cannot accept returns for reasons such as taste preference, size variations, or change of mind.

3. Refund Process

Refund will be provided through:

• UPI

• Bank Transfer

• Store Credit / Wallet (if applicable)

Refunds are processed within 1–3 working days after verification.

4. Non-Returnable Items

We do not accept returns for:

• Products that have been washed, cleaned again, cooked, or frozen

• Delay caused by incorrect address or customer unavailability

• Orders placed by mistake

5. Cancellation Policy

• Orders can be cancelled within 5 minutes of placing the order.

• Once the cutting/packing process has started, the order cannot be cancelled.

6. Contact for Support

For refund, return, or complaint, reach us at:
📞9900506552
📧 talktous@myluscious.net
🕒 Available: 9 AM – 8 PM